As we enter the next growth phase, we are looking for a VP of Operations to build and drive our internal scaling engine.

You will act as the connective tissue across all departments, ensuring we scale efficiently while maintaining high team satisfaction and delivery quality. You will drive operational excellence from acquisition to delivery, connecting project demand, workforce planning, and process optimization. 

This is a newly created, highly cross-functional and hands-on leadership role requiring strong analytical thinking, a scalable operations mindset, and excellent stakeholder management.

These will be your main responsibilities:

• Operational excellence & process optimisation.

  • Own and continuously evolve the operating model supporting the growth of our business: identify bottlenecks, design and improve scalable processes across sales, delivery, and support functions. 

  • Create clear ownership, governance, and decision frameworks.

  • Build robust internal systems and workflows that reduce friction, increase speed, and improve the quality of decision-making.

  • Define and maintain a roadmap for internal operational improvements, prioritising initiatives based on business impact and scalability.

  • Partner with leadership and teams to track operational KPIs and drive accountability.

  • Institutionalise operational knowledge frameworks that enable consistent execution, faster onboarding, and continuous organisational learning.

  • Bring a pragmatic, hands-on approach to tooling and automation: able to prototype, configure, or implement lightweight operational automations where needed, while driving scalable solutions together with technical teams.
    

• Staffing & Resource Management. Staffing and resources management processes are at the core of our business operations. You will:

  • Being accountable for the staffing process across client, research, and internal projects.

  • Moderate cross-team staffing decisions and prioritisation.

  • Design systems that empower team leads and project managers to make proactive staffing decisions—minimizing central dependencies.

  • Improve predictability and efficiency of staffing workflows. 

  • Partner with People & Culture and hiring managers to translate bottlenecks into clear hiring signals.

You are passionate about building scalable operations that empower teams to perform at their best. You combine strategic thought with hands-on execution and thrive in fast-paced, cross-functional settings. We are looking for a pragmatic and collaborative leader who brings structure without unnecessary complexity, drives continuous improvement, and enjoys turning operational challenges into scalable solutions. 

You’ll be a great fit if you bring:

• Strong experience in operations in a fast-growing tech or professional services company.

• Process engineering: Proven track record in building and improving processes and scaling operational systems.

• AI/ML Literacy: Deep understanding of AI implementation and how to use LLMs/automation to optimize internal workflows.

• Project management, stakeholder management, and change leadership skills.

• Entrepreneurial mindset: Comfortable taking ownership of opportunities and co-driving business outcomes

• Structured, data-driven, and execution-focused approach with a bias toward automation and continuous improvement.

• Resource planning: Experience in resource management, staffing, or workforce planning is a strong plus

• Fluent English; German a plus.

• Engaging Topics and Excellence: We offer unique insights into applied machine learning research and development, working with a group of highly talented engineers and entrepreneurs.

• International Team: We are a dynamic and international team. 

• We offer Visa Sponsorship.

• Learning and Development: We provide an annual learning and development budget for attending conferences or purchasing educational resources to further develop our employees’ skills. We also hold weekly and monthly events around AI innovation and implementation.

• Dynamic and open Working Culture: We have a very flat hierarchy, open 360° feedback, and flexibility in our work-from-home policy, as well as working hours.

• AI Ethics: We are committed to developing ethical AI software and actively foster open discussions on this topic within our team.

• Brand new office space: Bright and open office situated on the AI Campus in Berlin.

• Hardware allowance:  We give you support to have all the equipment you would need to thrive in your job.

• Sabbatical Leave;

• Employee benefits: We offer a monthly allowance per employee that can be allocated as desired to one of the following: Mobility & transportation (NAVIT), sports (Urban Sports Club), or groceries (Edenred).